Privacy Policy

Who we are

Our website address is: https://www.condohelper.com.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

If you submit an enquiry via a contact form we will collect your contact information, message, along with IP address and web browser version.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use a range of analytical services including google analytics, intercom, rollbar and luckyorange in order to monitor and improve our services.
These may store cookies in order to collate activity per user.

Who we share your data with

We share data with 3rd party systems for the purposes of running our website and service, but this data is only authorised to be used in the context of CondoHelper and may not be used directly by these 3rd parties.


If you submit a request for a condo not currently on our platform to start using CondoHelper, we may share you contact information and room number with this condo for the purpose of getting them to register for you.

We do not share user submitted data with any 3rd parties except in an aggregated and anonymous form.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

You can contact the makers of CondoHelper at AWcode Co Ltd, Soi 16 Siam Country Club, Pattaya, Thailand.

Additional information

How we protect your data

We ensure all data is kept secure and confidential by adhering to industry standard security and data protection practices.

What data breach procedures we have in place

We regularly scan our systems to identify any security issues or potential breaches. In the event of a breach we will act immediately to lock down the situation and notify all affected users.

What third parties we receive data from

We receive additional data from our 3rd party service providers including google, intercom, mailchimp, omise, rollbar.

We also receive data from our users including condo managers and residents.